1. Do I have access to the tech support center 24 hours 7 days a week ?
Yes, Our Technical Support department works 24 hours a day, 7 days a week, 365 days a year. We guarantee that all technical support tickets will be answered within 1 hour. Whether you require technical support during the day, at midnight or during the holidays, our Technical Support team is here to provide you with professional assistance at any time
2. Where your servers located?
All our servers are strategically located in a quality Phoenix data centre to deliver maximum speed, security and stability. We are generally free from all natural disasters such as earthquakes, tornado.s, hurricanes etc.
3. How long does it take for my account to be setup after signing up?
Your account will be setup immediately after sign-up. You will receive an account information email within 24 hours after signing-up. Should you not receive an initial email from us immediately after you sign up you need to contact us
4. How do I sign up for a web hosting account? How long does it take for my account to be set up?
Opening a web hosting account with Cybex Host is a fast and easy process. All you need to do is spend a few minutes to fill in our order form and choose one of the payment methods. If you choose to pay with credit card/PayPal, your web hosting account will be created instantly. Within minutes, you will receive your account information email and will be ready to publish your website online with Cybex Host.
If you wish to pay by cheque, money order or bank transfer, your account will be set up within 1 to 2 working days upon receipt of payment. The speed of bank processing is one of the factors determining how fast your account will be activated.
5. Which types of hosting do you offer?
Free Web Hosting
Shared Web Hosting
Reseller Web Hosting
VPS Web Hosting
Dedicated Web Hosting
Details of these plans are mentioned in the website homepage. If you have further queries, contact our customer support for assistance. They will also be willing to help you gauge the right plan for your website.
6. Do you have an uptime guarantee?
All web hosting plans come with 99.99% uptime guarantee. This guarantee includes both network and server failures. If your site isn't up at least 99.99% in any one month we will issue a credit equivalent to 3 days' hosting fees for every hour that your website is unreachable due to an internal network or equipment failure. This is only the minimum uptime that we promise to you, 100% uptime at Cybex Host is very common due to our quality hardware and software, and of course our hardworking team.
7. Can I get money back if I am not satisfied with your services?
Yes, we offer a 30 day money back guarantee. If you are not happy with our services in any way, you can request for a refund within 30 days of the sign up date. You will receive a full refund of hosting fees paid. Domain names are non-refundable, if you received a free domain during sign up the domain registration fee will be deducted from the refund amount. However as the owner of your domain, you are free to transfer the domain to another registrar. Refunds will be made by cheque or issued back to your credit card or PayPal account.
8. Is the domain name really free for life?
When you purchase any Cybex Host web hosting plan, any .com/.net/.org/.info/.biz domain name will be registered or transferred free of charge. The domain name is free for the life of hosting. This means that, for as long as your hosting account is active, we will pay your domain registration/renewal fees not only for the first year, but every year thereafter.
The offer is for a limited time only. Sign up today to lock in the offer.
